Template Support

ALREADY PURCHASED A TEMPLATE?

We are always happy to help with your queries you have with your new template. If your LAUNCH IT program doesn’t cover a question or tutorial, submit a ticket and we shall assist you further.

Template Support Form

Name

First Name

Last Name

Email

Which template are you using?

Order Number

Please explain your problem or question thoroughly

If you are requesting support for a Squarespace Template Kit, please provide your website URL:

Password (if applicable)

If your website isn't live but you want to show us something, click on Settings > Site Availability > change to Password Protected > Add a password > share the password below.

NEED TO ASK US SOMETHING?

Get in Touch

Feel free to reach out and ask any questions, we are always here for you! Would you like to feature us? Contact us today, we would love to partner with you.
Let’s get you launched.

Can we help with our FAQs?

We have tried to answer the most popular template questions for you. So you don’t need to waste any time and get that website launched!

Squarespace is a gem of a website builder. While it allows website designers creative freedom with custom code, it is also easy to navigate for business owners who aren’t website savvy.
When it comes to platforms that are easy to navigate, Squarespace is perfect for DIY’s. Perfect for service business.
Of course! Need any help, always reach out. We are happy to help!
You be it will! With over 50% of your customers viewing your website on their mobile, we have made sure it looks the part too!
All our sites our built on 7.1 Fluid Engine, this makes it nice and easy for drag and drop!

Yes, you may find your template has Custom Code in it BUT you will not have to touch any coding. We also explain the code we have added and what it does.
We have set the templates up so you can add your photos and text and get to launching. We have made them as simple as possible and provide mini crash course on Squarespace too!
Yup, but they are simple basic templates which cater to all. Our templates are designed for party professionals only, meaning that are built with your business in mind.
Yes, we send you a Squarespace Mini Course which helps with setting everything up or if you have a questions we are here to help!
Due to the digital nature of our products, they are non-refundable, so please make sure you read all of the product details before you purchase, and reach out if you have any questions or concerns!